Hyatt Place Nashville / Green Hills

I stayed here during the 2026 snowstorm, and wow—everyone and their dogs were there. It honestly felt like a dog show hotel But despite being completely full and having a lot of stressed travelers, the service was fantastic. The staff handled everything incredibly well, even with so many people and pets. Guests were respectful with their dogs, and it’s truly a great place to stay if you’re traveling with one—there’s plenty of grass and walking space close by. The hotel itself was very nice and clean, especially considering the circumstances. • The common areas were great for relaxing • Rooms were clean, comfortable, and a good size The bar was a highlight! The bartender, Cyrus, was amazing—super friendly and welcoming. Even though everyone was stressed and the hotel was packed, the staff was outstanding and got through it all with professionalism and kindness. Overall: 100/100 Would absolutely stay here again!

We are locals who arrived at this hotel very frazzled during the Nashville ice storm in January of 2026. The staff at this hotel were so very kind, truly. They were also stuck at the hotel for many days due to weather and continued to help us with smiles. Our room was very clean and the layout with a pull out couch made it very family friendly. I will recommend this hotel to any visitors in the area. We ended up staying at 5 different Nashville hotels during this storm and this one was definately the favorite.

Remarkably helpful during the ice storm. The entire staff and management receive my highest commendation for their care during the challenging time for our community.

Wonderful experience here! The parking is abundant underneath the hotel. AJ at the front desk was an absolute gem - super kind and helpful. The breakfast was great considering it is complementary. The 24 hour fitness center has everything you need. The rooms are spotless and the bed was comfortable. I will definitely be staying here for all my future Nashville visits. Thank you!

No security or staff hardly at the front desk, and no housekeeping. Housekeeping is only provided after the second day but when we asked no one ever showed up until the last day of our stay. We were there for three days. Nice staff. Breakfast was ok. No one was ever at the bar. Two waters a day was cool. Only one toilet paper was provided for four of us, and when they finally cleaned they only stocked one. Not too far from downtown. Shopping area and eateries. Clean and nice hotel. The free drink ticket was nice. Water pressure could be better.

Beautiful, well maintained hotel. There are 2 things keeping this place from a fifth star. The sandpaper they pretend is toilet paper and the sewage smell on both levels of the garage.

This hotel seemed brand new. Our room was great, comfortable beds and pillows, everything was extremely clean. The check-in/check-out staff were friendly and professional. There's a microwave in the market area that guests can use. Definitely a step up from your typical Holiday Inn Express, Courtyard, or Fairfield. It's in a great area with a variety of restaurants, shopping and gas stations all within a 4 minute drive. It was a typical Hyatt Place breakfast, which isn't our favorite because there's no waffle iron and the "hot" items are usually only lukewarm. Parking is posted as $30.

I am a Nashville local, but my family stays at this hotel whenever they visit. It is bright, roomy, and clean, and service has always been wonderful . Most recently, though, after being displaced from my home by an unprecedented ice storm and a long-term power/heat outage, I was able to get a reservation at the Hyatt Place Green Hills. With this large of a power outage across the city, many hotels were chaos with people sitting in the lobby to stay warm, asking lots of questions, looking for a reservation, etc. They Hyatt handled all of this with EXCEPTIONAL grace, not only opening their lobby to those who needed warmth, but being flexible, empathetic members of the Nashville community just trying to do the right thing by its residents. It was clear that the staff had quickly put a policy in place for how they would handle this storm, those who needed to extend their reservations, those who got power back quicker than they thought and were checking out, etc. The communication and transparency to guests was top-tier and I felt safe and taken care of for the multiple nights I stayed there. I could not have been more impressed and thankful for the care they used in this situation.